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FAQ & Terms of Sale
Shipping
Payment
Returns
New Developments
Custom Designs
Durability
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Shipping
Please allow 4 to 6 weeks from the time your order is placed until it is shipped from our studio in Oregon. Shipping time will vary.
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Payment
Our products are all custom and therefore we require full payment befor production can begin. Orders may not be cancelled once production has begun.
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Returns
We insure all shipments. Any breakage in shipment must be handled through UPS.
When your order is received, open the box immediately to check for damaged or missing items. No adjustments will be made beyond 7 days after receipt of the shipment.
NOTE: Each order is a special order created by hand. We do not accept returns unless the incorrect products were shipped. We highly recommend ordering one knob, before ordering the entire amount, if there is any question about the color, size, or shape, and how it will work in the home. Occaisionally we are able to provide samples. Please contact us if you are interested in receiving samples.
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New Developments
We are currently developing glass door knobs to coordinate with our other products. Watch our website for additional colors and styles of knobs as well as other useful decorative items for interiors.
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Custom Designs
We would love to create a custom item especially for you! The color combinations are nearly endless in our Fritzzie Collection. The Alegre and Jazzed Collections can be made in other colors as well.
500 Kourt Drive
Eugene, Oregon 97404
phone: 541-338-4355
fax: 541-338-4406
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Durability
We use borosilicate glass. You may be more familiar with this kind of glass as the Pyrex bake ware that is used in the kitchen. The same glass is used in research laboratories. The qualities of this glass allow it to withstand great fluctuations in temperature as well as rough handling.
Our products have the same qualities since they are made from the same kind of glass. Only recently has this glass been available in colors, by adding mineral combinations. Perfect for labs, cookware, and now your cabinet hardware and other home deocr prodcuts. It is truly a new art medium.
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